Refund policy
Last updated: May 14, 2026
Thank you for shopping at nulip.shop. We want you to be completely satisfied with your purchase. As we specialize in ceramic mugs, we understand the importance of receiving your items in perfect condition.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
1. Right to Cancel (EU 14-Day Cooling Off Period)
Since we serve the German market, under European Union rules, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement via email: support@nulip.shop.
2. General Return Conditions
In order for the Goods to be eligible for a return, please ensure that:
- The Goods were purchased in the last 30 days.
- The Goods are in the original packaging.
- The Goods were not used or damaged.
- You have the receipt or proof of purchase.
Non-returnable items:
- Personalized or customized ceramic mugs.
- Items on clearance/final sale.
3. Damaged or Broken Items
Ceramic is fragile. If your mug arrives cracked, broken, or defective, please contact us immediately at support@nulip.shop with the following information:
- Your Order Number.
- Photographs of the damaged item and the packaging.
We will arrange for a replacement or a full refund at no additional cost to you for items damaged during transit.
4. Returning Goods
You are responsible for the cost and risk of returning the Goods to us. Please send the items to the following address:
107 BANANA STREET LLC Attn: VALIENTE JOHEL 138 COSTA MESA DR., LADY LAKE, FL, 32159, USA
We recommend using an insured and trackable mail service. We cannot be held responsible for Goods damaged or lost in return shipment.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Currency: All refunds will be processed in USD ($), as per our store's primary currency.
- Method: If approved, the refund will be processed to your original method of payment within 7–10 business days.
- Note: Please note that your bank or credit card company may take some time to process and post the refund.
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- Website: nulip.shop
- Email: support@nulip.shop
- Phone: +1 3373700032
- Business Address: 138 COSTA MESA DR., LADY LAKE, FL, 32159, USA